Placing an Order

Please use our secure online shopping basket to place an order. If you have any questions or comments about our products please email us at info@americandogbeds.com

Methods of Payment

We accept Visa, Mastercard, Discover and Paypal. ALL orders from Canada MUST use Paypal. We do not accept personal checks at this time.

Sales Tax

Califorinia residents are required to pay a 8.375% sales tax.

Shipping

We process orders Monday through Friday, excluding Holidays. Orders are shipped by the manufacturer via ground service with UPS or FedEx. Multiple item orders may ship in separate packages. Items are shipped direct from the designers' factories. Please allow approximately 2 weeks for your order to ship. Busy periods during the holidays might take longer.

We offer FREE GROUND SHIPPING within the lower 48 states and Canada. We do not ship to Alaska or Hawaii at this time.

Incorrect or undeliverable addresses and refused shipments resulting in an item being "returned to shipper" will be charged for shipping fees.

Defective Merchandise

Your satisfaction is very important to us. You'll receive high quality products, in good condition. We fully guarantee all products against defects in materials and craftsmanship. Freight damages or product defects must be reported within 5 days of receipt of your order.

Invoice

Your order confirmation includes your invoice. Please keep this for your records. In the event you misplace it, email us and we can send you a duplicate.

Availibility & Out of Stock Items

All items are shipped direct from the manufacturer. This provides you with a large product selection that is nearly always in stock. Items may be out of stock periodically at the manufacturer. We will email you promptly if your item is out of stock.

Return & Exchange Policy

For health and safety reasons we DO NOT accept returns on dog beds. Please measure your pet carefully to make sure you are purchasing the correct size. We fully guarantee all products against defects in materials and craftsmanship. Freight damages or product defects must be reported within 5 days of receipt of your order.

Damages by your Pet

We're sorry, we cannot be responsible for items that have ruined by destructive puppies or dogs. Please choose carefully depending on the behavior and age of your pet.

 

Thank you for visiting American Dog Beds!